Customers have the right to refer their dispute to the Insurance Ombudsman (AAS) for out-of-court settlement of insurance-related disputes, pursuant to IVASS Regulation No. 163/2025.
The Insurance Ombudsman is an independent and impartial body accessible to both individuals and businesses when — following a complaint to the insurance undertaking or intermediary — no response is received within the statutory timeframe, or the response is unsatisfactory. The AAS issues its decision within 180 days, offering a quicker and less burdensome alternative to ordinary litigation.
For further information, please visit the official website:
👉 https://www.arbitroassicurativo.org/
Access to the Insurance Ombudsman is free of charge for customers. The right to resort to other ADR bodies or to the competent judicial authority remains unaffected.
